Terms of Service

Dear Valued Customer

Thank you for choosing Benton & Vale by Kroger. Before using our website, products, checkout, account features, customer service, or related services, please read these Terms of Service carefully. These terms form an agreement between you and Benton & Vale by Kroger when you access or use the storefront.

1. Acceptance of Terms

By visiting, browsing, registering for an account, adding items to your cart, placing an order, or using any feature of the storefront, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please stop using the website and services.

2. Account Registration

Some features may require you to create or use an account. You agree to provide accurate, complete, and current information, and to update it when necessary. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

3. Privacy Policy

Benton & Vale by Kroger respects customer privacy and handles personal information according to the Privacy Policy posted on this storefront. Please review that policy to understand what information may be collected, how it may be used, how it may be shared, and what choices may be available to you.

4. Orders and Payment

All orders are subject to product availability, current pricing, checkout validation, payment authorization, and any review needed to prevent fraud, abuse, or unauthorized transactions. Full payment may be required when an order is confirmed, and payment activity may be processed through the BytePress payment flow or connected payment services.

Benton & Vale by Kroger may update product details, prices, promotions, inventory, taxes, fees, shipping options, and checkout requirements at any time. If an order contains an error, cannot be fulfilled, appears suspicious, or violates these terms, the store may refuse, cancel, limit, or adjust the order as permitted by applicable law.

5. Delivery, Returns, and Refunds

Delivery timing, order tracking, return eligibility, exchange requests, and refund handling are governed by the Delivery Policy and Returns & Refunds Policy posted on the storefront. Please review those policies before placing an order, and contact Customer Service promptly if your order details, delivery address, or product condition require review.

6. Permitted Use

You agree to use the storefront only for lawful, personal, and ordinary shopping purposes. You may not submit false information, impersonate another person, interfere with checkout or payment systems, attempt unauthorized access, scrape the site at scale, abuse promotions, or use the website in a way that harms customers, the store, administrators, service providers, or any third party.

7. Intellectual Property

All website content, including text, images, graphics, icons, buttons, product presentation, page layout, software, and related materials, is owned by Benton & Vale by Kroger or its licensors unless otherwise stated. You may not copy, modify, distribute, sell, or misuse any storefront content without permission.

8. Disclaimer of Liability

Benton & Vale by Kroger works to keep website content accurate and current, but does not guarantee that all product information, pricing, availability, promotions, or service details will be complete, uninterrupted, or error-free. The storefront and its services are provided on an as-is and as-available basis to the fullest extent permitted by law.

To the fullest extent permitted by law, Benton & Vale by Kroger will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the storefront, checkout, products, orders, delivery services, third-party services, or inability to access the website.

9. Modifications and Termination

Benton & Vale by Kroger may update these terms, change storefront features, suspend access, or terminate account or checkout access when necessary to protect the store, customers, service providers, or legal rights. Updates take effect when posted on this page unless a different effective date is stated.

10. Governing Law

These terms are governed by the laws applicable to the storefront and the customer's use of the services, without regard to conflict-of-law principles. Any dispute will be handled by the courts or dispute resolution forum with proper jurisdiction under applicable law.

11. Customer Service

For questions about these terms, orders, payments, delivery, returns, refunds, or account access, please contact the Benton & Vale by Kroger Customer Service team through the Contact Us page on the storefront.

Thank you for your trust and continued support.

Warm regards, Benton & Vale by Kroger Team