Delivery Policy

Overview

Benton & Vale by Kroger delivers eligible online orders to the shipping address provided at checkout. Delivery availability, timing, order capacity, fees, and product assortment may vary by location, order size, product availability, service partner, and the delivery option available when the order is placed.

How Delivery Works

1. Add eligible products to your cart and review product details, quantities, pricing, and any available promotions before checkout.
2. Enter a complete delivery address, contact email, and phone number so the order can be reviewed, fulfilled, and supported if a delivery question comes up.
3. Complete payment through checkout. Orders are processed only after payment authorization and order validation are complete.
4. After the order is prepared, delivery updates may be sent through the contact information provided with the order.
5. The order will be delivered to the address on file unless support confirms a different resolution before fulfillment begins.

Delivery Timing

Delivery timing is an estimate, not a guarantee. Same-day, next-day, scheduled, or fastest-available delivery may be offered only where supported. Timing can change because of item availability, substitutions, order volume, weather, traffic, carrier capacity, address issues, payment review, or other operational factors.

Planning ahead is recommended for grocery, fresh, seasonal, limited-quantity, gift, floral, refrigerated, frozen, or time-sensitive items. If an order is needed by a specific event or deadline, place the order early and monitor the contact information used at checkout.

Delivery Options

• Scheduled delivery may allow an order to be fulfilled for a later available window when service capacity is open.
• Same-day delivery may be available for eligible addresses and products when inventory and fulfillment capacity allow.
• Fastest-available or express-style delivery may be offered in select situations and may include an additional service fee if shown at checkout.
• Partner delivery may be used when Benton & Vale by Kroger works with an authorized delivery provider to complete the order.

Fees, Minimums, and Promotions

Delivery fees, service fees, minimum order amounts, discounts, coupons, memberships, and promotional delivery offers may vary and are subject to change. Any applicable charges or discounts should be reviewed during checkout before payment is submitted. Taxes, product exclusions, location limits, and promotion rules may apply.

Product Availability and Substitutions

Products remain subject to availability until the order is fulfilled. If an item becomes unavailable, the store may remove the item, contact you, or offer a reasonable substitution when supported by the order flow and fulfillment process. Substitutions may affect item size, brand, price, promotions, or final order availability.

If you have preferences about substitutions, allergies, dietary needs, restricted items, or delivery handling, contact support as early as possible and include your order number. Support will review the request, but changes cannot be guaranteed after fulfillment has started.

Address Accuracy and Delivery Handoff

Customers are responsible for providing a complete and accurate delivery address, apartment or suite details, access instructions, email address, and phone number. Incorrect or incomplete information may delay delivery, prevent fulfillment, or require order cancellation or support review.

Some deliveries may be left at the doorstep or another reasonable delivery location when permitted. Orders containing restricted, age-limited, high-value, perishable, refrigerated, frozen, or signature-required items may require additional verification, an eligible recipient, or compliance with local law.

Changing or Canceling an Order

If delivery information changes after checkout, contact support as soon as possible. Address changes, cancellation requests, item edits, and timing requests can only be reviewed before the order has moved too far into fulfillment. Once an order is being prepared, transferred to a delivery provider, or out for delivery, changes may no longer be available.

When Something Goes Wrong

If an order is late, missing, damaged, incomplete, delivered to the wrong place, affected by product quality concerns, or different from what you expected, contact Customer Service promptly. Include the order number, contact information, delivery address, photos when relevant, and a clear description of the issue so the team can review the order and determine an appropriate resolution.

Frequently Asked Delivery Questions

• When will my order arrive? Estimated timing depends on the delivery option available for your address and the order status after payment confirmation.
• Can I request a specific delivery window? If scheduled delivery is available, choose from the available options shown before checkout or contact support for help reviewing the order.
• Will I be contacted about substitutions? When supported, updates may be sent through the contact details provided at checkout. Availability of substitution review depends on fulfillment timing and service provider capabilities.
• Are all products eligible for delivery? No. Some products may be unavailable for delivery because of inventory, location, temperature control, legal restrictions, product type, or operational limits.
• Who should I contact about a delivery issue? Contact Benton & Vale by Kroger Customer Service through the Contact Us page and include enough order detail for review.